Terms and Conditions

Updated 19/2/2024

Detour Discotheque

TERMS & CONDITIONS

This event is organised by the The Distant Company Limited. By booking tickets for this event, you agree to the event organiser’s terms and conditions of sale and of entry, as outlined below:

“Event” means the event(s) which you have bought a ticket to attend, being Detour Discotheque on May 10 2024 between 4-10pm, May 11 2024 between 8pm-3am and May 12 2024 between 4-10pm CEST. Times are estimates are may be subject to change.

Tickets marked "Weekend" permit entry to the Events on all three days. Tickets marked "Friday only" permit entry to the Event on Friday May 10 only. Tickets marked "Saturday only" permit entry to the Event on Saturday May 11 only. Tickets marked “Sunday only” or “KAYYAK live” permit entry to the Event on Sunday May 12 only.

“Promoter” or “Us’ means The Distant Company Limited, including its subsidiaries, holding companies, any subsidiaries of its holding companies and its agents, contractors, subcontractors, representatives, servants and employees.

"Terms and Conditions" means these terms and conditions.

"Venues" means any of the Venues at which the Event takes place, which at the date of these Terms and Conditions are Bistro Birg, Birg, 3825 Mürren, Switzerland; Piz Gloria, Schilthorn, 3826 Mürren, Switzerland and Trinkhalle am Kleinen Rugen, Kleiner Rugen, 3800 Matten bei Interlaken, Switzerland.

"Ticket" means any valid ticket, e-ticket, email or wristband which permits You to attend each respective Event or any valid wristband for which You have exchanged Your valid ticket at the Event.

"You" means you as the holder of the Ticket and "Your" shall be read accordingly.

1. BASIC INFORMATION

The information on the detourdisco.com website is essential reading before attending the Event. This information is regularly updated.

Other essential information will be sent to You via the email address you provided. It is Your responsibility to share that information with any person named on any of the Tickets You purchase.

It is Your responsibility to share these Terms and Conditions with any person named on any of the Tickets You purchase.

Prolonged exposure to loud music can damage your hearing. We recommend you wear appropriate ear protection while at the Event.

Lauterbrunnen and Mürren are beautiful places and you should take all possible steps to keep them that way. Do not litter or otherwise pollute the environment and be always respectful to others.

Accommodation and food are not included within the ticket price. You must book or organise appropriate accommodation before arriving in the valley. If planning to camp, you must be well-prepared, including for adverse weather. The Distant Company Limited holds no responsibility for supplying any form of accommodation or food.

You must make sensible travel arrangements, with lots of leeway either side of the Event to account for any disruption.

Some of the Venues for the Event are at high altitude, and You must take necessary precautions to avoid sickness, including limiting alcohol consumption. Some of the Venues include outside areas where the weather will be cold, and You must wear suitable clothing.

You must not leave the designated areas for the Event within the Venues, attempt to climb any barriers or other structures, tamper with any equipment or ignore the advice of the Promoter, event steward or Venues’ staff.

You must be at least 18 years old at the time of the Event to attend.

2. STATUS OF THESE TERMS AND CONDITIONS

All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions on Your behalf and on behalf of any person for whom You are purchasing Tickets.

These terms and conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to detourdisco.com.

3. TICKETS, TIMES, REFUNDS AND CANCELLATIONS

Only customers holding a valid Ticket, purchased through detourdisco.com or an approved agent, will be admitted to the Event. There are a limited number of Tickets (and different types of Tickets) available for each Event, and therefore purchase of Tickets is strictly subject to availability.

Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.

The Promoter will not be responsible for any Ticket that is lost, stolen or destroyed. You are solely responsible for the safe keeping of Your Ticket. It is not always possible to issue duplicate Tickets. Your Ticket may be invalidated if any part of it is removed, altered or defaced.

Price and availability information is subject to change without notice.

Tickets are not transferrable.

Tickets are personalised to the named ticket holder, as stated at the point of purchase, and You may be asked to present ID in order to gain entry to the Event. Accepted forms of ID include:

- Current passport

- Current driver’s license or provisional license

If the name or any other details on Your ID does not match those given at the point of Ticket purchase to you may be refused entry to the Event.

Tickets may be restricted to a maximum number per person per credit card or per household.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

Tickets are personal revocable licences and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket for commercial gain.

If a Ticket is re-sold, transferred or advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than the Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venues without refund.

Tickets are sold subject to the Promoter's right to alter or vary the published Event programme which may result in changes to the performance line-up, playing times, date, Venues or any other aspect of the Event. The Promoter reserves all rights in this regard. Any published start and finish times of a performance at the Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time.

It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venues. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times.

Your Ticket does not entitle you to any other service, provision or entry including, but not limited to travel, subsistence and accommodation. It is Your responsibility to make adequate plans for your attendance and wellbeing at the Event.

Tickets cannot be exchanged or refunded unless the Event is cancelled or there has been a ‘Material’ alteration of the Event. A Material alteration is an alteration which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. Some exceptions may be granted in the case of exchange and refund may be granted, but solely at the discretion of the Promoter. Rescheduling any or all aspects of the event to take place within 90 days of the advertised programme will not be considered a Material alteration. To enquire about an exchange or refund email hello@detourdisco.com stating the reason for exchange or refund. No exchanges or refunds will be considered if requested within 7 days of the Event.

Changes to performance times, musicians, DJs and other acts shall not be considered a Material alteration. A Material alteration is judged, in our absolute discretion, by reference to the nature and billing of each Event. The Event is judged, in our absolute discretion, by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle You to a refund, regardless of their position on the bill.

Liability for the cancellation of the Event, or for Material alteration to the Event, will be limited to a refund as set out in these terms and conditions. The total refund for a Ticket shall be the face value of the Ticket purchased. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by You are made at Your own risk and the Promoter will have no liability for any such loss of enjoyment or wasted expenditure in addition to refunding the face value of the Ticket. Where the cancellation takes place part-way through an Event, You may only be entitled to a refund of part of the face price which You paid for the Ticket.

Refunds should be obtained no later than 90 days after the Event. In the circumstance that you are eligible for a refund, please refer to information at detourdisco.com or email hello@detourdisco.com.

It is Your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s website and/or at the Venues. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event.

Tickets will not be refunded where they have been used to gain entry to the Event, or where You are able to, and choose to, attend a postponed Event.

Tickets obtained in breach of these Terms and Conditions shall be null and void and the Promoter may refuse admission to, or eject You from, the Venues. Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.

For the avoidance of doubt, these Terms and Conditions do not apply to the purchase of any ‘Add-on’ services or experiences, including but not limited to coach travel, dining experiences, after parties, pre-parties or launch parties. Please refer to confirmation emails for details of Terms & Conditions related to these Add-ons or see detourdisco.com/add-ons.

4. FURTHER RESTRICTIONS

All restrictions set out herein, including age restrictions, may be subject to the terms of any Event licence or conditions of entry imposed by the Venues or local licensing authorities and therefore are subject to change. Further restrictions may be imposed by the Venues. The Venues are contactable at +41 33 826 00 07 (Piz Gloria and Bistro Birg) and +41 79 784 79 21 (Trinkhalle am Kleinen Rugen).

We advise that you check in advance of Ticket purchase that the age restrictions set out herein continue to apply. In order to attend Detour Discotheque You must be at least 18 years of age – proof of identity and age must be provided in order to obtain entry to the Event.

The following ID can be used as proof of age for entering the site:

- Current passport

- Current driver’s license or provisional license

5. THE EVENT

The Promoter reserves the right to refuse You entry to and/or eject You from the Event. In particular but without limitation You may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Promoter's reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Promoter's security searches; if You breach these Terms; and/or if Your Ticket is void.

If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact the Promoter or a steward promptly since complaints are very difficult to deal with after the Event. Warning: Prolonged exposure to loud noise may cause damage to Your hearing. Please be aware that strobe lighting may be used during certain Events.

You may not consume your own alcohol at the Event. You must discard any alcohol or other drinks you are carrying as a condition of Entry. The Promoter is not responsible for any bars, bar staff, alcohol or other drinks served at the event. You must drink responsibly.

By attending the Event, You give Your express consent to Your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world, the copyright to which shall be owned by the Promoter or its contractors without payment or compensation. If You attend an Event with Your child aged under 20 years You give the foregoing Your express consent on their behalf. This includes filming by the police or security staff that may be carried out for the security of customers.

Due to legal artist performance rights and royalty obligations, You cannot bring any video or audio recording equipment or any camera which is over 35mm or with a detachable lens onto the Venues site. You will not be allowed to enter the site if You bring equipment that, at the discretion of our security, infringes on these rules.

Searching may be a condition of entry to the Event. The Promoter reserves the right to conduct security searches and confiscate any item which in the opinion of the Promoter or Venues may cause danger or disruption, be a health and safety risk, not be suitable to be taken into the Event or is one of the items not permitted in the Venues as detailed in these Terms and Conditions. Anyone found in possession of illegal substances or contraband goods will be refused admission to or ejected from the Venues and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated, regardless of whether or not the item itself is illegal.

You shall not bring all or any of the following into the Venues: fireworks, laser pens, laser equipment, animals. The Promoter shall be entitled to confiscate bottles, cans or glass containers, or any item which the Promoter considers could be used as a weapon (including sharp or pointed objects such as knives), items with an open flame (e.g. candles, barbeques gas/paraffin lamps, sky lanterns, camp fires, gas fires etc) and illegal substances.

There will be no admission to the Event before the designated opening times on any day of the Event.

You must comply with any and all instructions given to You by the Promoter and/or all Venues stewards and staff at the Event. All guests are asked to observe and comply with safety advice, Venues signage and ‘No Smoking’ areas. All areas of the Venues are designated ‘No Smoking’. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event.

You shall not bring into the Venues or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

The Events are about good music, performance and entertainment and the freedom for all to enjoy it. Anti-social behaviour and illegal activities, including use, supply and possession of illegal substances, will not be tolerated and You will be ejected from the Venues without refund.

To the extent permitted by law and with Your consent, personal information provided by You to the Promoter will be used for all purposes reasonably connected with the operations of the Event and the Promoter including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying You with the goods that You request or in which the Promoter reasonably believes You may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Promoter's professional advisors and such other parties as it considers necessary in the administration of its business. The Promoter will not use or disclose Your personal information other than as set out in these Terms and Conditions without Your prior consent. You will be given the opportunity to unsubscribe from such marketing communications when You place Your order and You can unsubscribe from any email communications You receive from the Promoter by following the unsubscribe link. 

6. Specific Requirements for Access

If You have access requirements for an Event please register Your requirements through hello@detourdisco.com. If You have not notified the Promoter of Your access requirements sufficiently in advance (which must be at least 3 weeks prior to the commencement of the Event) we cannot guarantee that we will be able to cater to Your needs, though we will use reasonable endeavours to do so.

7. Liability

You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Promoter or its servants or agents): (a) in any circumstances unless due to the negligence of the Promoter, its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury due to the negligence of the Promoter, its servants or agents); and/or (c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.

For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond the Promoter's control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, pandemic, third party injunction, national defence requirements and/or acts or regulations of national or local governments. The Promoter will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

You agree that the Promoter shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.

The Promoter will not have any liability to You whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.

The Promoter shall not be liable for the acts or omissions of the operators of the Venues, for any personal injury suffered at a Venues (unless due to the act or omissions of the Promoter) or any loss, theft or damage to Your property at a Venues (unless due to the act or omissions of the Promoter).

8. General

To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.

If the Promoter delays or fails to enforce any of these Terms and Conditions it shall not mean that the Promoter has waived its right to do so.

Any person, other than the Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

Nothing in these Terms and Conditions and no action taken by You or the Promoter under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Promoter.

These Terms and Conditions constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Promoter relating to the subject matter of these Terms and Conditions.

Nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation.

These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.